Privacy Policy

Information We Collect

Black River Hybrids may collect information you voluntarily provide when you contact us, request service information, ask for an estimate, schedule an appointment, or communicate about your vehicle.

This may include your name, phone number, email address, vehicle information, service concerns, diagnostic codes, appointment details, photos or descriptions of vehicle issues, and any other information you choose to share.

We may also collect basic website usage information such as IP address, browser type, device information, pages visited, referring website, general location data, and other technical information through hosting logs, cookies, analytics tools, or similar technologies.

How We Use Information

We may use information to:

• Respond to questions, calls, emails, messages, and service requests.
• Review symptoms, diagnostic codes, repair concerns, or vehicle history.
• Schedule appointments and communicate about service work.
• Provide estimates, quotes, invoices, warranty communication, or follow-up support.
• Improve our website, customer service, and business operations.
• Maintain service, accounting, safety, warranty, or legal records.
• Protect our website, business, customers, and systems from misuse or unauthorized activity.

Cookies and Analytics

Our website may use cookies, analytics tools, or similar technologies to understand how visitors use the site and to improve performance, content, and user experience. You can usually control cookies through your browser settings. Disabling cookies may affect how some parts of the website function.

How We Share Information

We do not sell your personal information.

We may share limited information with trusted service providers that help operate our website, manage communications, process payments, maintain records, or support business operations. We may also share information when required by law, to protect our rights, to prevent fraud or misuse, or with your consent.

Third-Party Links

Our website may include links to third-party websites, videos, maps, social media pages, parts suppliers, or informational resources. Black River Hybrids is not responsible for the privacy practices, content, or policies of third-party websites. Please review their policies before providing information to them.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect information we collect. However, no website, email system, phone system, text message, or electronic transmission is completely secure. Please avoid sending highly sensitive information through website forms or unsecured email.

Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and support warranty or service-related follow-up.

Children’s Privacy

Our website and services are intended for vehicle owners and adults seeking automotive repair services. We do not knowingly collect personal information from children under 13. If we learn that we have received information from a child under 13, we will take reasonable steps to delete it.

Your Choices

You may contact us to request that we update, correct, or remove certain personal information, subject to any legal, business, warranty, accounting, or service record retention requirements.

Policy Updates

Black River Hybrids may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.