Terms of Service

Acceptance of Terms

By using this website, contacting Black River Hybrids, requesting information, or scheduling service, you agree to these Terms of Service. If you do not agree, please do not use this website.

About Black River Hybrids

Black River Hybrids provides Prius hybrid repair, diagnostics, maintenance, preventative service, battery service, head gasket repair, ABS brake accumulator replacement, Gen 2 dark dash repair, lift kit installation, basic repairs, and related automotive services.

Website content is provided for general informational purposes and does not replace an in-person inspection, formal diagnosis, written estimate, or professional service recommendation based on the specific condition of your vehicle.

Website Information

We work to keep website information accurate and helpful. However, pricing, availability, service descriptions, parts availability, turnaround times, warranty details, and recommendations may change without notice. The website may contain typographical errors, outdated information, or incomplete details.

Any website content, example pricing, troubleshooting information, diagnostic code description, or educational resource should be confirmed directly with Black River Hybrids before relying on it for a repair decision.

Estimates, Quotes, and Authorization

Estimates and quotes are based on the information available at the time they are provided. Final pricing may vary depending on vehicle condition, diagnostic findings, parts availability, prior repairs, additional issues discovered, or customer-approved changes to the work.

Repair work will be performed only after appropriate customer authorization. Additional work, parts, or repairs may require further authorization before proceeding.

Vehicle Diagnosis and Service Limitations

Automotive diagnostics can involve uncertainty. Symptoms, warning lights, trouble codes, coolant loss, misfires, battery warnings, braking concerns, and drivability issues may have more than one possible cause.

Black River Hybrids may provide recommendations based on inspection, experience, diagnostic findings, customer-provided information, or known Prius repair patterns, but no diagnosis can guarantee that unrelated or hidden issues will not exist.

Customer Responsibilities

Customers are responsible for:

• Providing accurate vehicle information, symptoms, repair history, and known issues.
• Removing personal items from the vehicle before service.
• Authorizing requested work and approving additional repairs when needed.
• Picking up vehicles within the agreed timeframe after service is complete.
• Making payment according to the agreed terms.
• Following any after-service instructions, break-in recommendations, maintenance guidance, or warning-light follow-up directions.

Payment

Payment is due according to the terms provided at the time of service, invoice, or pickup. Vehicles may not be released until payment is complete unless other arrangements have been approved in advance.

Warranty and Service Follow-Up

Warranty coverage, if applicable, depends on the specific service performed and the warranty terms provided for that repair. Warranty coverage does not apply to unrelated problems, customer-supplied parts unless specifically agreed, abuse, neglect, overheating after service, lack of maintenance, continued driving after warning signs, accidents, modifications, or issues caused by other failed components.

Customers should contact Black River Hybrids promptly if they notice warning lights, overheating, coolant loss, unusual noises, drivability issues, leaks, or other concerns after service.

Customer-Supplied Parts

Black River Hybrids may decline to install customer-supplied parts. If customer-supplied parts are accepted, warranty coverage may be limited or unavailable for those parts or for issues caused by those parts.

Third-Party Links and Resources

This website may link to third-party websites, videos, maps, social media pages, informational resources, or parts suppliers. These links are provided for convenience only. Black River Hybrids is not responsible for third-party content, pricing, policies, products, services, accuracy, availability, or privacy practices.

Limitation of Liability

To the fullest extent permitted by law, Black River Hybrids is not liable for indirect, incidental, special, consequential, or punitive damages arising from website use, customer communications, scheduling, service delays, third-party resources, or vehicle issues outside the specific work performed.

Changes to These Terms

Black River Hybrids may update these Terms of Service from time to time. Updates will be posted on this page with a revised effective date.

Governing Law

These Terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law principles.