Customer Reviews
Real Hybrid Owners. Real Results.
Prius and Lexus hybrid owners have trusted Black River Hybrids for head gasket repair, diagnostics, honest advice, and dealership-alternative service.
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Doug was the best experience I've ever had with a repair shop. He's very knowledgeable and actually seems to know more than the dealerships. He is very meticulous and detailed, communicates very well with the customer. He's up to date with all of the upgrades and doesn't over charge the customer. I would highly recommend Doug! Thank you for the great service! I really appreciate it.
Charles Uzoukwu
Onalaska, WI
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If you think heβs too far for you to travel to, think again! Itβs so worth every penny to have it fixed properly, not to mention his price is extremely reasonable!
Steve Trogstad
Chatfield, MN
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Doug saved my Gen 3 Prius 4 with 280,000 miles on it from the scrap heap. Everyone told me it would be cheaper to put in a used engine. For what? To just go through another head gasket. Very accommodating and thorough. I highly recommend!
Doug Kellner
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Doug is awesome. He did a great job fixing my busted head gasket, was extremely kind and communicated well. He went above and beyond on my job and helped save me a lot of money vs. the dealership.
Greg Swanson
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Doug was so great. We were really nervous about the process and unsure about whether to replace the head gasket. We are so glad we did it. The Prius has been running like a dream and Doug was a pleasure to work with. 5 stars!
Collin Konetzke
Madison, WI
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The Toyota dealership pretty much sounded the death knell for my 2012 Prius V, with a very costly engine replacement or repair. However, we researched the issue, found it was common in Generation 3 Priuses, and learned there was a place in Onalaska that specialized in fixing just that issue. It was well worth the effort, and in one week I got my car back in what seems to be like-new running condition, with a one-year warranty and at a fraction of what the dealership quoted me.
Nick Wilkes
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Doug saved our Prius V from going to the junk heap! Our car blew a head gasket, and we had a hard time finding anyone willing to try the repair. Doug charged a fair price, explained the repair, and our car has been running great since.
Maya Wilkes
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My 2014 Lexus CT200h shares the same engine as the 2010β15 Prius. The Toyota dealer recommended a used engine at a cost of $8,300. Finding out Doug had a solution was great news. Completed the job when said and at a much better price.
Lisa Huemphner
Whitewater, WI
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Doug spent a few hours with me going through a host of diagnostics. He literally just liked the troubleshooting challenge. Turns out a mouse had chewed through my airbag harness. Thank you so much for your friendly, knowledgeable help!
Joe Alvarado
Onalaska, WI
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Doug is incredibly knowledgeable about Prius and a true lifesaver. I was losing coolant and had been told by two different shops that I needed a new engine. Doug walked me through the problem and saved me from an expensive engine replacement.
Gary Kastello
La Crescent, MN
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Honest and straight to the point. I was ready to spend a fortune getting the head gasket done, but just based on the symptoms I was facing, Doug told me it was something else β which ended up being a fraction of what I was about to spend.
Faizul Hoque
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